ONLINE ORDERS & DELIVERY
Can I change or cancel an order?
Orders can be cancelled within 45 minutes of placement, however note that in most circumstances it’s not possible to make changes to your order beyond that 45 minute window. We start picking items for your order within an hour in most cases, so if you think you have made an error or need to change something you need to move fast.
If you’d like to add products to your order, please place a new order for these items.
Can I add a personal message to my order?
Yes. You will notice a section in the checkout where you can enter a personal message with each item, along with gift wrapping options. This message will be delivered with your order.
How do I track my order?
We will send you an email when your order has been despatched. Within this email you will receive a tracking number that allows you to follow the progress of your delivery via the carrier.
From time to time we will need to despatch your order from multiple locations, in which case you will receive an order update for each shipment and tracking numbers for each parcel for you to monitor the progress. Please note you do not incur any additional postal charges when your order is despatched from multiple locations.
What if my order is missing, incomplete or damaged?
If you find that your order has only been partially delivered, this may be because other items are being despatched from a different location. However, if your order is obviously incomplete, over-delivered or damaged, please contact us on (07) 5482 1296 Mon-Fri 9am -5pm
Can my order be gift wrapped?
Yes – this option is available as part of the checkout process.
Do you deliver internationally?
Woodrow Handcrafts offers delivery to Australian postcodes only.
What are the delivery charges and time frames?
We are pleased to offer competitive flat rate shipping Australia wide on all our sewing machines and overlockers .
Medium sized machine $30
Large sized machine $50
Extra Large sized machine $100
We know you want your goods as soon as possible and our orders are generally dispatched within 1-2 days of order placement, at which time you will receive an email notification. Overall delivery timeframe expectations are outlined in the table below.
Medium/ Large sized machines Extra Large sewing machines
Metro, Suburbs and 3 – 7 days 7 – 14 days
most regional areas
Regional WA, QLD, NT 7-10 days 7 – 14 days